Shipping and Return Policy
Directapparelwholesale is using the most current version of UPS On-Line Tools to calculate its shipping cost. Costs are based on depending on our stock and location of the warehouse where your selected items are available to you. Your order will ship from one of our 10 warehouses whichever is nearest to you.
- Standard Shipping
- Directapparelwholesale orders are shipped to you via UPS ground. Orders generally take 1-2 business days for delivery but can take up to 6 business days for delivery.
- Shipping Options
- Directapparelwholesale.com Shipping Options Includes Ups Ground, 3 Day, 2nd Day and Next Day shipments.
- Back Orders
- We work hard to make sure that all products on Directapparelwholesale.com are in stock. However, occasionally an item is temporarily out of stock and on back order. When this happens we will notify you and let you decide if you wish for the item or have your order shipped without the backordered item. We will ship the item as soon as it becomes available. Your credit card is not charged until the order is fulfilled.
- Checking Your Order Status
- You will receive a UPS tracking number in an email after your order has shipped OR You may call us regarding your status
We guarantee 100% customer satisfaction which means you have complete peace of mind. We offer hassle free returns and rest assured you will be taken care of by our excellent customer service at Directapparelwholesale. If you are not satisfied in any way, you may return your items within 30 days of receiving them.
- 15% Restocking fee.
- Buy today and return your order anytime in the next 21 days.
Follow these steps:
- Please go to link Returns & Exchange requesting a Return Authorization (RA) for the full or partial order, be sure to include your invoice number. We send out the RA number and return instructions through email the next business day.
- Write that number on the box, ship the box through any service. Once the package is received by our warehouse, credit will be applied to the credit card you used for purchase.
- No Items can be Returned without Return Authorization (RA).
- We issue one Return Authorization (RA) number for all items being returned and a return address.
- Altered or washed items cannot be returned.
- Shipping charges are not refunded.
Cancellation or Changes
Due to our lightening fast order fulfillment, we are unable to make changes or cancellations to an order once it is placed. You can however do a return or exchange once you receive the product.