Return / Refund Policy

Please inspect your merchandise when you receive it before decorating. We cannot accept returns on decorated, excluding irregulars, or washed garments under any circumstances.

  • All claims for shortages, damages, defects etc. must be made within 72 hours of receipt of merchandise.
  • Returns must be authorized by Direct Apparel Wholesale in advance, by phone or web, and within 60 days of receipt of merchandise.
  • No merchandise will be accepted for return after 60 days from the date of receipt of the merchandise.
  • Claims for returns for defective merchandise must be made in accordance with the warranties in Direct Apparel Wholesale General Terms & Conditions of Sale.
  • Freight on all returns not made via Direct Apparel Wholesale must be prepaid by you.
  • No returns will be accepted without a Return Authorization form or number from Direct Apparel Wholesale. Please contact Direct Apparel Wholesale Customer Service for a return authorization and shipping address.
  • Returns without original corresponding invoice number(s) will be credited at the lowest published price.
  • Merchandise that is not Direct Apparel Wholesale (meaning sold to you by Direct Apparel Wholesale) will be returned to you at your expense or disposed of by Direct Apparel Wholesale.
  • Discontinued or closeout items are not returnable.
  • Altered or embellished products are not returnable excluding irregulars.
  • Returns on dropshipments coming direct from Mill suppliers are not allowed.
  • Defective merchandise must have tape placed over the flaw before returning.
  • It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on orders shipped to parties other than the buyer prior to decorating.
  • After processing, your money will be refund to the credit card you used for purchase.

Please contact customer service if you have any questions at 888-247-1351.

Cancellation or Changes

Due to our lightening fast order fulfillment, we are unable to make changes or cancellations to an order once it is placed. You can however do a return or exchange once you receive the product.

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